The questions families ask us most often, answered plainly.
No. We are a home support and companionship company — not a CQC-registered care provider. We don’t deliver personal care (washing, dressing, medication, etc.). If that’s what you need, we’ll happily recommend trusted local providers who specialise in that.
Anything that helps your loved one feel calmer, less alone and better looked after — visits, conversation, walks, errands, meal prep, light tidying, escort to appointments, social outings, tech help. Anything except hands-on personal care.
Yes, wherever humanly possible. We match clients with team members and keep them together. Where holiday or sickness cover is needed, we’ll always introduce a familiar second face from your local team.
Absolutely. Most clients start with a single visit or a short trial period. There are no long contracts.
Every family’s situation is different, so we don’t publish blanket prices. We’ll prepare a personalised quotation after a free conversation about what would actually help.
Direct debit for recurring services, bank transfer or card for one-off bookings. We issue clear invoices after every visit.
Every team member completes an Enhanced DBS check before any visit. No exceptions.
Yes — public liability, employer’s liability and professional indemnity at industry-leading levels.
Tell us. We have a clear complaints procedure and we treat any feedback as a chance to do better. If something goes wrong, we make it right — fast.
Of course. We ask for 24 hours’ notice for one-off bookings and 14 days’ notice to pause a recurring service. No quibbles.
Yes — weekend and evening visits are available.
Yes — many do. See our gift vouchers page.
A free, no-pressure conversation. We’ll listen first, understand what would help, and recommend the right support.