Plain-English summary of our terms. The full legal version is available on request.
Headline points
- Tidy & Tender Home Support is a home support and companionship company. We do not provide regulated personal care.
- All services begin with a written service agreement that both parties sign.
- All quotations are tailored to the client and confirmed in writing before any work starts.
- Recurring services can be paused or cancelled with 14 days’ written notice.
- One-off bookings can be cancelled up to 24 hours in advance without charge.
- We hold full public liability, employer’s liability and professional indemnity insurance.
- Complaints are handled via our published procedure.
- We will not perform any task that constitutes a regulated activity under the Health and Social Care Act 2008.